Order Management Services

It is estimated that 1.9 billion people or 25% of Earth’s population will emerge as digital buyers in 2019. With such a huge demand, e-commerce owners need to run smart online retail operations in order to improve business top line and acquire more users for their e-commerce stores.

One simple way to do this is by going for e-commerce order management. Orders constitute the basic reason for a retailer’s existence. If this is handled well then you can be assured of delivering a sensational user experience to the online shoppers. The number of orders you receive and how well you fulfil them, will set the tone for the future growth of the company.

In case you need expert outsourcing order management services, then your search ends with us at Intellect Outsource. We have a dedicated team that specializes in order management for e-commerce sites irrespective of the volume of orders. We are known to deliver excellence in order management on time and within the servicing expectations.

Why is order management crucial?

Many reasons point to the mission-critical nature of managing orders efficiently. Some of these are as below

1. Proper order management boosts your reputation as a serious player in the e-commerce landscape and helps get better brand visibility for your online store.
2. When you fulfil all orders satisfactorily, you provide an incentive for the shopper to leave behind a favourable review. These reviews act as lead generation magnets for your business and attract more customers to your site.
3. With every order fulfilment, you inch closer to being known as a seller of repute and trust
4. Smart order processing through order management software helps optimize resource usage and minimize wastages

What are the challenges with order management?

1. The core functions of sales and marketing are impacted negatively because of the time spent on fulfilling the orders and executing customer support activities
2. These tasks may eat up into the time of a valuable resource, thus pulling own his/ her productivity.
3. In case of a spike in order volumes, you won’t be able to ramp up team strength at a moment’s notice to cope with the increased workload.

These challenges amply depict why order management needs to be delegated to a team of experts who are proficient at doing this work in a fraction of the time.

Introducing Intellect Outsource

With our blend of team competencies, our experience, and our proven process, we emerge as the partner of choice for outsourcing order management services. We can handle all the intricacies of sales order processing, thanks to our previous experience in managing large scale order management requirements.

Why you need experts for order management?

Daily, your site will be deluged with orders. If you handle these in-house, it will prove to be an extensive and laborious task. Instead, it is better to outsource retail order processing to experts who have the human capital to do just that and do it well.

This is where we at Intellect Outsource come into the picture. We are the preferred e-commerce outsourcing partners to handle all activities of day to day e-commerce operations. Here are some reasons why our experts will be the ideal choice to handle all aspects of online store order management.

1. Round the clock servicing

If you are in the US and delegate the work to us in India, you can remain assured that the work is being done even when you are sleeping. Our customer support team will cater to all questions from the customer at all stages of the e-commerce transaction – right from checkout and payment to delivery of the product and beyond.

2. Leverage from technology and expertise

While an in-house team will take many months to come up to a certain level of expertise, by outsourcing order management, you get value from day one of the engagement. With our hands-on experience on order management software, you need not worry about hiring employees experienced in this aspect. Neither do you have to incur the high costs of purchasing the software license, nor do you need to appoint a manager to oversee the team’s performance. All these activities will be done at our end.

3. Free up valuable time

When you outsource the function to our team, you will be freed up from the daily management of orders and updating accounting and inventory accordingly. As a result, you can utilize your key resources to help grow the business, without worrying about how the order processing will be handled.

What we do?

We handle all facets of the order management system and aim to speed up the order processing with our in-depth expertise on this domain. You can rely on us to deliver value in the below areas

1. Taking orders from multiple channels like phone, catalog, or online store.
2. Online order processing
3. Updating inventory and accounting after customer checkout
4. Initiating communication with fulfilment center to dispatch the product
5. Track the movement for the product from the warehouse to customer address
6. Support on post-delivery customer queries

Connect with us today

Smart order management is what differentiates a successful e-commerce store from the others. Make sure to hand over the critical responsibility to those who know the space best. We, at Intellect Outsource can cope with large volume order processing across different locations and different sales channels.